New technology to help hospital recovery from COVID-19 pandemic

New technology to help hospital recovery from COVID-19 pandemic

By Onlykhabar News Media Mon 12 October, 2020 ( about 5 years ago ) 🎤926 Viewerstechnology

Healthcare Communications, a patient communications provider, is assisting KCHT to implement a suite of purpose-built technological solutions to improve patient experience and increase staff efficiency. 

The new technology will help the trust with recovery and allow the trust to advance its ‘digital by default’ patient engagement strategy, whilst also helping to reduce any backlogs caused by the pandemic before a second spike takes hold ahead of this year’s winter pressures.  We hadn’t really explored this before, and we expect it to reduce our follow-up waiting lists.

Charlotte English, Senior Improvement Lead, King’s College Hospital, said: “We’re dealing with a significant amount of Referral to Treatment (RTT) requests, which has been exacerbated by COVID, so it’s really exciting to be exploring ways in which patients can take more ownership over their care, such as PIFU. We’re hoping it will also result in a drop in hospital admissions, which would be fantastic, especially as we enter our winter pressures and with the second wave of COVID looking imminent.”

The eClinic will help to reduce the number of patients visiting King College Hospital Trust hospitals for non-emergency appointments and will also be used to provide urgent care for patients who cannot attend in person. The hospital will implement the patient portal which is designed to inform patients about the status of their appointments by automatically sending updates and digital letters to their smartphones, relieving staff of these administrative pressures.  The patient portal and eClinic platform, KCHT will deploy a range of supplementary communication solutions from the patient engagement platform, including instant patient messaging, a patient  scheduling bot, virtual assistants and proactive communication channels, and digital remote monitoring of patients.

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By Onlykhabar News Media Mon 12 October, 2020 🎤926 Viewerstechnology
TAGS: Technology Hospital Covid - 19
New technology to help hospital recovery from COVID-19 pandemic

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